Frequently Asked Questions (FAQ)

... at a glance

From when can i move into my room

Basically, the rooms are available from 03.00 p.m. Should the room be cleaned earlier, then of course you can enter the room earlier. On departure day we ask you to vacate the rooms until 11.00 a.m. Should you arrive after 7.00 p.m. please give us a short notice . We are happy to organize a little something to eat.

Is Wi-Fi available in the hotel

Our Wireless works throughout the hotel and guest house as well as in the rooms. For security reasons we have encrypted our network "Hotel Central". You get the free access code at the front desk.

Where can I park the car

Our private car park is located behind the house. In front of the hotel you will also find free parking. Holidays also for the car - You can use the free sports bus. The bus stop is located 200 meters from the hotel. Unfortunately we have no garage.

Are dogs allowed in the hotel

You are welcome to take your dog with You. Please note that dogs are not allowed in the restaurant and wellness area - thank you for Your understanding!

For dogs we charge € 45.00 up to 3 days
From 4 days and above prices are € 15,- per day and dog 

 

Are bathrobes and slippers available

A spa bag with bathrobes, slippers and sauna towels are provided in the rooms for you.

Is there a hair dryer in the room

Of course there is also a hair dryer and various toiletries and a "emergency sewing kit" in Your room.

Are all rooms non-smoking rooms, is smoking allowed in the hotel area

All our rooms and suites are non-smoking rooms. Each room has a balcony, where we of course provide an ashtray for you.

In our hotel a general smoking ban is obtained. Unfortunately, smoking is not allowed in the bars, we ask You to gain our smoking lounge on the terrace. There we have heaters installed for you, so it is not too cold in winter.

Can You really drink the water from the tap

We are proud to present You "revitalized water - Grander water" throughout the house. The water in the Tyrolean mountains is extremely precious and valuable and is among the best in the world. This is even scientifically proven. In the water pipes of our house there is only flowing spring water . . . from the mountains and we would like to point out that this water is quite enjoyable and very healthy.

What costs are covered if you have to cancel or leave early

Within 14 days prior to arrival date (late arrival or early departure) 80 % of the room rate will be charged.

Do we need snow chains to reach Lanersbach

From the 1st November in Austria winter tires are compulsory. Snow chains are required when snow-covered road prevails, ie in situations with heavy snow or slippery snow-covered road snow chains are needed in any case. However, it depends on the weather situation at the respective arrival days. The best is you take snow chains as a precaution with you. Shortly before departure you should inform yourself about the exact weather conditions.

Still questions? 

Contact us! Our reception team ist available from 07.00 a.m. to 10.00 p.m. +43 5287 8504-0

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